Frequently Asked Questions
When will I receive my order?
Can you meet my event date?
How much is express production?
Express production is a service we offer in the instance that you need your order faster than our standard production time. All orders are placed in a queue with a standard order production of 7-10 business days. Any order using Express Production jumps to the front of queue so it can be ready by your in-hands date.
Our Express Production charges are as follows:
Same day – 30%
1-day – 25%
2-day – 20%
3-day – 15%
4-day – 10%
Minimum - $10.00
That percentage is applied to the total product price. Art, set-ups, and shipping do not incur an Express Production charges.
Do you offer shipping?
Can I order over the phone?
Sure. We have sales people standing by during business hours, Monday - Friday, 8:30 - 5:00. 763-537-3422
Do you keep records of my past orders?
What type of artwork do you require?
What if I change my mind after ordering?
We will attempt to accommodate, but items may be subject to a restocking fee. Items already imprinted cannot be altered or exchanged. Please call to see if a change is possible.
What if my order arrives damaged or incorrect?
We will work with you to get what you need. If it's our mistake, we will fix or replace them.
Can I return my items for a refund?
Can you help me find the right item?
Absolutely! We like to think of our selves as your real estate agents for this industry. We will gladly help you find the best items that fit you and your budget.